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Report Problem or Violation
What to Report
Citizens can help report violations or problems they notice in their local streams before more damage and pollution occurs. You may be the first to recognize illicit discharges. This typically are any other flows other than rainwater being directed into storm sewers or out of pipes into streams. Dry weather flows defined as flows from stormwater outfall pipes after a 48-hour period without rain, should also be reported to your municipality for further investigation.
New stormwater regulations from Pennsylvania's Department of Environmental Protection (DEP) require that your municipality investigate more thoroughly potentially illicit discharges into our streams. You can help by promptly reporting the following events to the authorities listed below.
Reportable Problems or Violations
- Clogged or leaking sewer lines
- Dry weather flows from outfall pipes into streams
- Dumping, spills, or other directed discharges, other than rainwater, into storm sewers or streams
- Inadequately treated discharges from sewage treatment plants
- Fish kills
- Observed pollution event or pollutants in streams
- Sediment leaving a construction site during rain events and other violations
- Water main breaks
Who to Call
Issue | Contact | Availability | Phone Number | Additional Information |
---|---|---|---|---|
Water Quality | DEP Water Quality Hotline | Anytime Including Weekends and Evenings | 484-250-5990 | |
Water Quality Complaints | DEP Water Quality Complaints | Weekdays 8:30 a.m. - 4:30 p.m. | 484-250-5991 | |
Off-Site Discharge of Sediment, Erosion, and Other Improper Controls During Construction | Chester County Conservation District | 610-925-4920 | Send Photo, Full Address, and Directions | |
Clogged or Leaking Sanitary Sewer Lines | Borough of West Chester | Weekdays | 610-696-5282 | After Hours and on Weekends, Call West Chester Police at 610-696-2700 |
Sewage Smell in Creek | Borough of West Chester | Weekdays | 610-696-5282 | After Hours and on Weekends, Call West Chester Police at 610-696-2700 |
Illegal Discharges Into Creeks or Storm Drains | Borough of West Chester | Weekdays | 610-696-5282 | After Hours and on Weekends, Call West Chester Police at 610-696-2700 |
Fish Kills | Pennsylvania Fish and Boat Commission | Anytime | 717-626-0228 | For 24-Hour Service, Call DEP Hotline at 484-250-5900 |
Dry Weather Outfall Flows | Borough of West Chester | Weekdays | 610-696-5282 | |
Broken Water Mains | Aqua Pennsylvania | Anytime | 610-525-1402 |
Contact Us
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Don EdwardsDirector of Public Works205 Lacey StreetWest Chester, PA 19380Office: 610-696-5282Fax: 610-436-1383Office HoursMonday-Friday8:00 AM - 3:45 PM