Report Problem or Violation

What to Report
Citizens can help report violations or problems they notice in their local streams before more damage and pollution occurs. You may be the first to recognize illicit discharges. This typically are any other flows other than rainwater being directed into storm sewers or out of pipes into streams. Dry weather flows defined as flows from stormwater outfall pipes after a 48-hour period without rain, should also be reported to your municipality for further investigation.

New stormwater regulations from Pennsylvania's Department of Environmental Protection (DEP) require that your municipality investigate more thoroughly potentially illicit discharges into our streams. You can help by promptly reporting the following events to the authorities listed in the "below.

Types of Problems or Violations
  • Clogged or leaking sewer lines
  • Dry weather flows from outfall pipes into streams
  • Dumping, spills, or other directed discharges, other than rainwater, into storm sewers or streams
  • Inadequately treated discharges from sewage treatment plants
  • Fish kills
  • Observed pollution event or pollutants in streams
  • Sediment leaving a construction site during rain events and other violations
  • Water main breaks
Who to Call
 Issue  Contact
 Availability Phone Number
 Additional Information
Water Quality
DEP Water Quality Hotline
 Anytime Including Weekends and Evenings
484-250-5990  
Water Quality Complaints
DEP Water Quality Complaints
 Weekdays
8:30 a.m. - 4:30 p.m.
484-250-5991  
Off-Site Discharge of Sediment, Erosion, and Other Improper Controls During Construction Chester County Conservation District
  610-925-4920
Send Photo, Full Address, and Directions
Clogged or Leaking Sanitary Sewer Lines
Borough of West Chester
Weekdays 610-696-5282
After Hours and on Weekends, Call West Chester Police at 610-696-2700
Sewage Smell in Creek
Borough of West Chester
Weekdays 610-696-5282
After Hours and on Weekends, Call West Chester Police at 610-696-2700

Illegal Discharges Into Creeks or Storm Drains
Borough of West Chester
Weekdays 610-696-5282
After Hours and on Weekends, Call West Chester Police at 610-696-2700
Fish Kills
Pennsylvania Fish and Boat Commission
Anytime 717-626-0228
For 24-Hour Service, Call DEP Hotline at 484-250-5900
Dry Weather Outfall Flows
Borough of West Chester
Weekdays 610-696-5282  
Broken Water Mains
Aqua Pennsylvania
Anytime
610-525-1402